Thank you for shopping at Koreway.com. We value your satisfaction and want to ensure that your shopping experience with us is enjoyable. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as convenient as possible.
- Eligibility Criteria for Returns
- Items must be returned within 30 days of the delivery date.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- The item should have all original tags, labels, and accessories intact.
- Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team via email at support@koreway.com or through our contact form, specifying your order number and the item(s) you wish to return.
b. Our customer support team will provide you with a return authorization (RA) number and further instructions on how to proceed with the return.
c. Pack the item(s) securely in the original packaging, including all accessories, tags, and labels.
d. Clearly write the provided RA number on the outside of the package.
e. Ship the package back to us using a reliable and trackable shipping method. You are responsible for the return shipping costs.
Refunds
Once we receive your returned item(s) and verify that they meet our eligibility criteria, we will process the refund within [X] business days. The refund will be issued in the original form of payment used for the purchase.
Please note the following:
- Shipping costs, if applicable, are non-refundable.
- In case of returns that do not meet our eligibility criteria, we reserve the right to refuse the return or apply a restocking fee.
Exchanges
If you wish to exchange an item for a different size, color, or variant, please contact our customer support team, and they will guide you through the exchange process. The availability of the desired item for exchange will be subject to stock availability.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer support team within 48 hours of receiving the package. We will assist you in resolving the issue promptly by offering a replacement, exchange, or refund.
Non-Returnable Items
The following items are non-returnable:
- Personalized or customized items.
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.
- Digital downloads or software.
- Gift cards.
Contact Us
If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our customer support team. We are here to help!
Email: support@koreway.com
Phone: +91 9446895944