FAQ
Most frequent questions and answers
- To place an order, simply browse our products, select the desired item, choose the quantity, and click on the “Add to Cart” button. Then proceed to the checkout page to complete your purchase.
- We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Koreway gift cards for payment.
- Shipping times vary depending on your location and the product availability. Typically, it takes 2-5 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated delivery times and can be subject to delays.
- Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment on our website or the shipping carrier’s website.
- We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving the order. Please make sure the item is unused and in its original packaging. For more details, please refer to our Returns and Exchanges page.
- The prices displayed on our website are inclusive of all applicable taxes. However, customs duties or import fees may apply for international orders, and they are the responsibility of the buyer.
- You can reach our customer support team by emailing support@koreway.com or by using the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.
- Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you will have the option to select gift wrapping and include a personalized message.
- We aim to process orders quickly, so we recommend contacting our customer support as soon as possible if you need to cancel or modify your order. While we cannot guarantee changes, we will do our best to accommodate your request.
- We value your feedback! You can send your feedback or suggestions to feedback@koreway.com. We appreciate your input as it helps us improve our services.